Support
RawToHEIC support
Need a hand, hit a file that won't convert, or want us to add your camera's RAW format? Start here — most answers are below, and you can email a sample in a couple of taps.
Quick answers
A photo failed to convert — what should I do?
It's usually a RAW variant we haven't added yet, or a damaged file. Send us the original (see below) and we'll reproduce it locally and add support for it.
My camera's RAW format isn't supported — can you add it?
Often yes. Email a sample of the original file and we can add it in an update — we can only add formats we are able to test against a real file.
I converted a photo but can't find the HEIC — where is it?
It stays in the same place in Photos as the original — same album, date, and spot in your library. If you just ran it, sort by Recently Added to see it at the top.
Can I get an original back after deleting it?
Yes, within 30 days: open Photos → Albums → Recently Deleted. RawToHEIC only deletes originals you explicitly confirmed, and only after the HEIC was saved and verified.
Are my photos uploaded anywhere?
No. Conversion is entirely on-device, with no account and no analytics. Only a sample file you choose to attach to an email is ever sent to us.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com, or from the App Store on your device.
Can't convert a file? Send us a sample.
If a file converted wrong or won't convert, attach the original RAW or DNG to your email — the actual file lets us reproduce it locally and add support for your camera's format.
To help us move fast, include:
- Your camera make & model
- The original file format (e.g. CR3, ARW, NEF, RAF)
- Your device & OS (e.g. iPhone 15 Pro / iOS 18.5, or Mac / macOS 15.5)
- What you expected, and what happened instead
RAW files are large — if the original is too big to email, upload it to iCloud Drive, Dropbox, or WeTransfer and paste a download link instead.
You can also reach this from the app: Settings → Privacy & Support → Support.
Ready to reclaim your storage?
Free for 50 conversions a day. One purchase — or a yearly plan — unlocks unlimited on iPhone, iPad, and Mac. On-device, no account.
Not sure yet? Convert a few sample photos free — no install, nothing uploaded.
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